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Privacy Policy
1. Overview
Franklin Beauty Collective (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a safe and responsible way.
This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, make a purchase, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Purchase history
- Booking information (via Timely)
- Communication preferences
We only collect information that is necessary to provide our services.
3. How We Collect Your Information
We collect personal information when you:
- Make a purchase through our online store
- Book services through our booking system (via Timely)
- Sign up to our email newsletter
- Contact us directly
- Browse or interact with our website (via cookies and analytics tools)
4. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Manage bookings and appointments
- Send order confirmations and updates
- Provide customer support
- Send marketing emails (only if you have opted in)
- Improve our website, services, and customer experience
5. Marketing Communications
If you choose to subscribe to our marketing communications, we may send you emails about products, offers, and updates.
You can unsubscribe at any time by clicking the unsubscribe link in any email.
We use a third-party email marketing provider to manage these communications securely.
6. Third-Party Services
We use trusted third-party providers to operate our business, including:
- Stripe – for secure payment processing
- Timely – for bookings, appointments, SMS reminders, and related services
- Email marketing platforms – for newsletters and promotional emails
These providers may collect, store, or process your information as required to perform their services.
We only share the minimum information necessary for them to provide their functions.
Each provider has its own privacy policy governing how they handle your data.
7. Payment Security
All payments made through our website are processed securely by Stripe.
We do not store full credit or debit card details on our systems.
8. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Improve website performance and user experience
- Analyse website traffic and usage
- Support marketing and advertising activities
You can disable cookies in your browser settings, however some features of the website may not function correctly.
9. Data Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
10. Sharing Your Information
We do not and will not sell your personal information.
We may share your information with trusted third-party providers only where necessary to operate our business, such as Stripe, Timely, email service providers, or our website host.
We may also disclose your information where required by law.
11. Your Rights Under New Zealand Law
Under the Privacy Act 2020, you have rights regarding your personal information, including access, correction, and complaint rights.
If you have concerns about how your information is being handled, please contact us first so we can help resolve the issue.
You also have the right to contact the Office of the Privacy Commissioner in New Zealand.
Contact Franklin Beauty Collective
If you have any questions you can contact us at:
Email: studio@franklinbeauty.co.nz
Phone: 09 237 1870
Address: 151d Manukau Road, Pukekohe, Auckland 2120